This policy explains the cookies and browser storage used across Vendro websites, checkout and portals.
This Cookie Policy explains how Vendro Limited uses cookies and similar technologies on vendro.uk, related public pages, customer portal pages, checkout pages and support/administration surfaces where applicable.
It should be read with our Privacy Policy, Terms & Conditions and Refund Policy.
Cookies are small text files stored on your device by a website. They can help the website remember information, keep sessions secure, support checkout and understand how pages are used.
Similar technologies include local storage and session storage, which store small pieces of information in your browser. They may be used for preferences, security, interface state or consent choices.
Strictly necessary cookies and storage are needed for login/session management, security, anti-forgery protection, checkout flow, customer portal access, support/admin portal features and, where applicable, load balancing or security controls.
These cookies do not require consent, but you can block them in your browser. Blocking them will prevent login, checkout, support forms, portal pages or secure form submission from working correctly.
Analytics, performance, marketing and similar non-essential cookies are only used where enabled and, where required, after consent.
The current public website consent banner stores your choice and does not load Google Analytics until analytics consent is accepted where Google Analytics is enabled. Analytics remains disabled until consent is recorded.
| Cookie / storage name | Type | Purpose | Provider | Duration | Strictly necessary? | Consent required? |
|---|---|---|---|---|---|---|
vendroCookieConsent | localStorage | Stores cookie preference choice. | Vendro Limited | Until cleared by user or consent reset via banner | Yes | No |
vendro_cookie_consent | First-party cookie | Fallback record of cookie preference choice. | Vendro Limited | 180 days | Yes | No |
| Application session cookie | Authentication cookie | Maintains authenticated portal/admin sessions. | Vendro Limited | Application-based session timeout | Yes | No |
| Application security/anti-forgery cookie | Security cookie | Protects browser forms from CSRF. | Vendro Limited | Session or application-based timeout | Yes | No |
| sessionStorage admin/portal scroll keys | sessionStorage | Remembers sidebar/page scroll positions. | Vendro Limited | Session | No | No (preference only) |
| localStorage admin sidebar state | localStorage | Remembers collapsed admin/portal sidebar state. | Vendro Limited | Until cleared by user | No | No (preference only) |
_ga / _ga_* | Analytics cookie | Google Analytics measurement after consent. | Typically 2 years (controlled by Google) | No | Yes | |
| Paddle cookies | Third-party payment cookies | Secure hosted checkout, fraud prevention, payment processing. | Paddle | Set by Paddle | May be necessary for payment flow | Depends on provider |
Vendro may use third-party providers for checkout/payment, hosting/security, analytics and support tools. Where enabled, usage may include Google Analytics on a consent-controlled basis and Paddle checkout/payment services.
Paddle and other payment providers may set cookies when you enter their hosted checkout or payment flow. Those cookies are controlled by the provider's own policies and may be necessary for secure payment processing, fraud prevention, tax handling and checkout completion.
The public website does not currently load Meta Pixel, Microsoft Clarity, Hotjar, a chat widget or an advertising pixel.
When you first visit the public website, the cookie banner lets you accept all, reject non-essential cookies, or manage preferences. Strictly necessary cookies are always on.
You can change your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer or by clearing your browser cookies and refreshing the page to see the banner again. You can also manage or delete cookies through your browser settings. If you block strictly necessary cookies, login, checkout, forms and security protections will not work correctly.
Vendro may update this Cookie Policy from time to time. If we make a material change, we will notify you via a prominent notice on our website. The latest version will be posted on this page with a new effective date or last-updated date.
Vendro Limited
Company number: 17207190
Registered office: 2 Frederick Street, Kings Cross, London, WC1X 0ND
Privacy email: privacy@vendro.uk
Support email: support@vendro.uk
Security email: security@vendro.uk
Billing email: billing@vendro.uk
